Terms of service

Last updated: 25 September 2026

Welcome to States Original. These Terms of Service govern your use of the States Original website and your purchase of products offered through our online store.

The website and products are operated by LSK Lifestyle Private Limited (“States Original”, “we”, “us”, or “our”).

By accessing or using this website, or placing an order through it, you agree to be bound by these Terms of Service and our other applicable policies, including our Privacy Policy and Returns & Exchange Policy.

1. Products and Product Information

We make every reasonable effort to ensure that product descriptions, images, colours, sizes, specifications and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings. Minor variations in appearance, finish or texture may also occur as part of the manufacturing process.

We reserve the right to correct errors, update product information and modify product availability without prior notice.

2. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment is completed.

We reserve the right to limit quantities or discontinue products at our discretion.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted once we confirm the order and/or process your payment.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

  • Product availability issues

  • Incorrect pricing or product information

  • Suspected fraudulent or unauthorised transactions

  • Errors in shipping or billing information

  • Other circumstances where fulfilment is not reasonably possible

If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded through the applicable payment method.

4. Pricing and Taxes

All prices displayed on the website are in Indian Rupees (₹) and will be subject to applicable taxes as required by law.

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been confirmed, except where required by law or where an obvious pricing error has occurred.

Applicable shipping charges, if any, will be displayed during checkout.

5. Payments

We currently accept prepaid online payments through the payment methods made available at checkout.

By completing a payment, you confirm that you are authorised to use the selected payment method.

We do not currently offer Cash on Delivery unless expressly stated otherwise on the website.

6. Promotional Offers and Discount Codes

From time to time, States Original may offer promotional codes, discounts or other promotional benefits.

Unless specifically stated otherwise:

  • Promotional codes cannot be exchanged for cash.

  • Only one promotional code may be used per order.

  • Promotional offers may be subject to additional conditions.

  • Promotional codes may have expiry dates or usage limits.

  • We reserve the right to withdraw or modify a promotional offer where permitted by law.

7. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer at checkout.

Estimated delivery timelines displayed on the website are estimates and may vary due to factors including courier delays, weather, public holidays, remote-area delivery restrictions and circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

Once an order has been dispatched, tracking information may be provided where available.

8. Returns and Exchanges

Returns and exchanges are subject to our Returns & Exchange Policy, which forms part of these Terms of Service.

Products must meet the applicable eligibility conditions specified in that policy.

We may require photographs, videos, order details or other information to verify a return, exchange or product-related complaint.

Nothing in this policy limits any rights available to consumers under applicable Indian law.

9. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from the product ordered, please contact us through our designated customer-support channel within the period specified in our Returns & Exchange Policy.

We may request photographs, videos or other information to assess the issue and determine the appropriate resolution.

Where a refund, replacement or exchange is required under applicable law or our policy, it will be processed accordingly.

10. Cancellation

Order cancellation requests may be accepted only before the order has entered the fulfilment or shipping process.

Once an order has been dispatched, cancellation may no longer be possible, and the applicable Returns & Exchange Policy will apply.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with the security or operation of the website.

  • Use automated systems to access or collect website content without authorisation.

  • Submit false, misleading or fraudulent information.

  • Attempt to gain unauthorised access to any part of the website or its systems.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

12. Intellectual Property

All content appearing on this website, including the States Original name, logo, trademarks, product imagery, photography, graphics, designs, written content and other original materials, is owned by or licensed to LSK Lifestyle Private Limited unless otherwise stated.

You may not reproduce, modify, distribute, copy, publish, sell or commercially exploit our content without prior written permission.

13. Third-Party Services

Our website may use third-party services, including payment processors, delivery partners, technology providers and analytics services.

Your use of certain third-party services may also be subject to their respective terms and policies.

14. Limitation of Liability

To the extent permitted by applicable law, States Original and LSK Lifestyle Private Limited shall not be liable for losses arising from circumstances beyond our reasonable control, including delays or disruptions caused by third-party service providers, courier partners, technical failures, natural events or other events outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India, subject to applicable consumer-protection laws and the rights available to consumers under such laws.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, policies or applicable laws.

The updated version will be published on this page with the revised “Last updated” date.

17. Contact Us

For questions regarding these Terms of Service, orders or customer support, please contact us at:

LSK Lifestyle Private Limited
Email: support@statesoriginal.com
Address: Flat 201, Taniya Regency, Nalasopara (E), Vasai - Virar, Thane - 401209.
GSTIN: 27AAGCL7694A1ZB