Shipping policy

Last updated: 25 September 2026

At States Original, every order is carefully prepared and packed before it begins its journey to you.

1. Order Processing

All orders are processed after successful payment confirmation.

Orders are generally dispatched within 1–2 business days, excluding Sundays and public holidays.

Once your order has been dispatched, you will receive shipping and tracking information at the contact details provided during checkout.

2. Delivery Timelines

Orders within India are generally delivered within 3–7 business days after dispatch.

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, unforeseen circumstances and other factors beyond our reasonable control.

Remote and difficult-to-service locations may require additional delivery time.

The delivery timeline displayed at checkout, where applicable, is an estimate and not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any promotional free-shipping offer will be subject to the terms specified at the time of the offer.

4. Shipping Address

Please ensure that your shipping address, phone number and other delivery details are accurate and complete before placing your order.

Once an order has been dispatched, changes to the delivery address may not be possible.

States Original will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

5. Tracking Your Order

Once your order has been dispatched, a tracking link or tracking number will be shared with you where available.

You can use the tracking information to follow the progress of your shipment.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts if you are unavailable at the time of delivery.

If a shipment cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the package or other circumstances attributable to the customer, the order may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

7. Delayed or Lost Shipments

While we work with established delivery partners to ensure reliable delivery, delays can occasionally occur due to circumstances beyond our control.

If your shipment appears significantly delayed or is reported as lost in transit, please contact us at:

support@statesoriginal.com

We will coordinate with the relevant courier partner and assist you with the next steps.

8. Damaged Packages

If your package appears visibly damaged or tampered with at the time of delivery, we recommend refusing the delivery where possible and contacting us immediately.

If you accept a package and discover that the product inside has been damaged, please contact us within 48 hours of delivery with your order number and clear photographs/videos of the package and product.

Please refer to our Return & Refund Policy for further information.

9. International Shipping

At present, States Original ships within India only.

International shipping may be introduced in the future. Any applicable duties, taxes and shipping charges for international orders will be communicated separately when international shipping becomes available.

10. Contact Us

For questions regarding your shipment or delivery, please contact:

LSK Lifestyle Private Limited
Brand: States Original
Email: support@statesoriginal.com
Address: Flat 201, Taniya Regency Building, Near VVMC Hospital, Nalasopara (E), Vasai-Virar, Thane - 401209.

We reserve the right to update this Shipping Policy from time to time. Any changes will be published on this page with the revised “Last updated” date.

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