Refund policy

Last updated: 25 September 2026

At States Original, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

This Return & Refund Policy applies to purchases made directly through the States Original website.

1. Returns & Exchanges

We accept requests for returns or size exchanges within 7 days of delivery.

To be eligible, the product must:

• Be unused and unworn.

• Be in its original condition.

• Be returned with the original shoe box, packaging and accessories.

• Have all original tags and labels intact, where applicable.

• Do not show signs of wear, washing, damage, stains, odour or alteration.

We recommend trying your shoes indoors on a clean surface to confirm the size and fit before wearing them outside.

Products that have been worn outdoors or show signs of use may not be eligible for return or exchange.

2. Size Exchanges

If you have ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to availability.

The replacement size must be from the same product and colour purchased.

If your requested size is unavailable, you may choose an alternative resolution available under our return process.

Only one size exchange per order is permitted.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from the product you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photographs of the product.

• Photographs of the packaging, where relevant.

• A brief description of the issue.

Our team will review the issue and, where the claim is accepted, arrange an appropriate resolution, which may include a replacement, exchange or refund.

For products that arrive damaged, defective or incorrect, States Original will bear the applicable return shipping cost.

4. Change of Mind

If you simply change your mind about your purchase, you may request a return within the applicable 7-day return window, provided the product meets all return conditions.

Return shipping charges, where applicable, may be deducted from the refund amount.

5. Items Not Eligible for Return

A return or exchange may be refused if the product:

• Has been worn outdoors.

• Has been washed or cleaned.

• Has visible dirt, stains, marks or damage.

• Has been altered or modified.

• Is returned without its original packaging.

• Shows signs of use beyond reasonable indoor inspection.

• Is returned after the applicable return period.

This does not affect your rights in respect of products that are defective, damaged, incorrectly supplied or otherwise covered by applicable consumer-protection laws.

6. How to Request a Return or Exchange

To initiate a return or exchange, contact us at:

Email: support@statesoriginal.com

Please include:

Order Number:
Name:
Reason for Return/Exchange:
Preferred Resolution:

Our team will provide the next steps after reviewing your request.

Please do not ship products back to us without receiving return instructions from our team.

7. Return Inspection

Once the returned product is received, it will be inspected to verify that it meets the conditions outlined in this policy.

The inspection process may take up to 2-3 business days after the product is received.

If the return is approved, we will process the applicable refund or exchange.

8. Refunds

Approved refunds will be issued to the original payment method used for the order, unless otherwise required or agreed.

Once a refund has been initiated, the time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Shipping charges, if applicable, may not be refundable for change-of-mind returns.

Where a refund is required because the product was defective, damaged, incorrect or otherwise covered by applicable law, the appropriate refund will be provided in accordance with applicable law.

9. Promotional Orders

If a promotional code or discount was used when placing an order, the refund amount will be calculated based on the actual amount paid for the returned product, subject to the applicable terms of the promotion.

Promotional benefits may not be reinstated after a return unless expressly stated otherwise.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank or payment provider.

If the amount is still not reflected, contact us at:

support@statesoriginal.com

11. Contact Us

For any questions regarding returns, exchanges or refunds, please contact:

LSK Lifestyle Private Limited
Brand: States Original
Email: support@statesoriginal.com
Address: Flat 201, Taniya Regency Building, Near VVMC Hospital, Nalasopara (E), Vasai-Virar, Thane - 401209.

We reserve the right to update this policy from time to time. Any changes will be published on this page with the revised “Last updated” date.

Nothing in this policy limits any rights available to consumers under applicable Indian law.